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breakdownMedium5/21/2024

Repeated KakaoTalk Outages Trigger Government Correction Order

Kakao

Three separate system breakdowns in a single month prompted a formal investigation by the ICT Ministry.

In May 2024, KakaoTalk suffered three service breakdowns due to internal server errors and failed updates. The most severe lasted 54 minutes on May 21st, affecting 8% of users. The Ministry of Science and ICT determined the cause was human error and a failure to conduct pre-tests in a proper staging environment, ordering Kakao to overhaul its disaster manual.

Tags

#messenger#breakdown#human error#stability

Last updated: March 7, 2026